Service makes the difference
First class services are also part of being a valuable partner. We provide numerous options so that everything runs properly. Naturally we are also there for our customers after delivery and system installation.
24/7 product support
Our experienced service team provides you with competent, reliable and fast support. Regardless of the location, we provide telephone support and online help through state-of-the-art VPN technology which allows the solving of many problems. If necessary, a service technician can be quickly on site. And if you need replacement parts, we take care of shipment immediately.
Assembly and commissioning
Our service personnel with their know-how ensure an optimum start. We supply, install and put your new system into operation – worldwide. You benefit from correct implementation and professional commissioning. We also check for contractual functionality. We are also happy to train your employees in correct machine operation and support you in the individual parameterization.
Maintenance and inspection
No one can afford an unforeseen production failure due to system damage. That's why regular and professional inspection by AKE is the best way of preventing downtimes.
We check your systems at agreed intervals according to defined checklists and provide you with concrete maintenance recommendations. You can also save costs with a service agreement – for services and parts.
High-tech systems need trained personnel – for operation, maintenance and process control. We familiarize you with our technology and train you for all pending tasks.
Original replacement parts supply
The rapid supply of original parts by AKE ensures that downtimes are reduced to a minimum. We help in the identification of the right replacement part and send it as quickly as possible. Any parts that we do not have in stock can be obtained in a very short time. You are always reliably supplied.
If systems need to be modernized or converted, we are ready to offer you assistance and advice. With customized conversion kits and technology upgrades, we enable improved efficiency and adaptations to the current state of the art.
If you have a problem with your AKE system that our telephone support can no longer help, we will send a service technician over immediately. Agreed repair and maintenance work by our service technicians is also possible outside normal working hours.
As a globally active company with international customers, it goes without saying that we offer the complete logistics chain. We take care of organizing the shipment, complete the formalities and ensure delivery, assembly and commissioning on site.